Operations Coordination
Daily task coordination, scheduling, dispatch support, technician assignments, record checks, follow-through, and end-of-day reporting.
Operations Virtual Assistant · Business Operations · Customer Support
I keep your operations organized, your customers supported, and your sales moving.
I handle the day-to-day work that keeps service businesses running—customer communication, CRM management, warm-lead follow-up, scheduling, invoicing, sales support, and operational coordination—so owners can stay focused on growth.
CAD $30.5KTracked booked work supported at CleanerClean from July 31 to September 4, 2026
17%Customer retention achieved against an 8% target
35Team members supervised across three container yards
90%Fall-service contacts reached through calls, SMS, and email
About me
I understand operations from both sides of the desk.
I’m Jon Kevin Fanlo, an Operations Virtual Assistant with more than 10 years of combined experience across customer service, sales, logistics, business operations, team supervision, and remote administrative support.
I have supported fast-moving home-service businesses remotely and have also run my own project-based business. I understand both the daily details and the bigger operational picture: customers need answers, teams need clear instructions, records need to be accurate, and every commitment needs follow-through.
I also completed Meta front-end development coursework, giving me practical familiarity with HTML, CSS, JavaScript, Git, GitHub, WordPress, and the technical side of maintaining a website.
My value is simple: I help keep the moving parts organized so customers are supported, teams know what comes next, and opportunities do not get lost.
How I approach operations supportCore capabilities
Practical support that keeps work moving.
Customer Service
Inbound customer calls, email and SMS support, complaint handling, rescheduling, service updates, and customer follow-up.
Sales Support & Follow-up
Lead qualification, estimate follow-up, warm-lead and existing-customer outreach, service-plan presentation, booking, and pipeline management. My focus is follow-through and conversion support rather than high-volume cold calling.
CRM & Pipeline Management
Contact updates, notes, tasks, pipeline stages, job creation, data migration, and cross-platform record accuracy.
Invoicing & Payment Follow-up
Invoice preparation, overdue-payment follow-up, payment coordination, status updates, and clear billing documentation.
Process & Documentation
SOP review, scripts, trackers, reporting templates, workflow clarification, process improvement, and practical documentation.
Selected experience
Experience built around customers, coordination, and execution.
Virtual Operations & Customer Service Assistant
CleanerClean · Canada
Supported daily operations across calls, email, SMS, lead follow-up, estimates, bookings, technician scheduling, invoices, payments, customer concerns, and CRM administration. Contributed to CAD $30,503 in tracked booked jobs from July 31 through September 4, 2026 while working across Housecall Pro, GoHighLevel, LeadConnector, ResponsiBid, HomeWorks CRM, and CrewCal.
Virtual Operations & Customer Support
Honey Windows / Northern Exteriors · Canada
Managed customer communication, scheduling and dispatch support, reschedules, payment follow-ups, post-service feedback, CRM updates, reporting, SOP implementation, and file organization during a business transition.
Customer Service & Retention Specialist
Nations Info Corporation
Handled approximately 40–50 inbound calls per shift and achieved a 17% retention rate against an 8% target by identifying customer needs, resolving concerns, and presenting appropriate retention options.
Container Yard Assistant Supervisor
Diadem Terminal Maritime & Realty
Supported operations across three container yards processing roughly 70–100 transactions per day and supervised about 35 personnel while coordinating yard workflow, equipment movement, staffing, documentation, and service requirements for major shipping-line clients.
Sales Executive
The Company Cebu
Generated approximately PHP 5.1 million in sales in under six months and helped a newly opened coworking facility reach about 80% occupancy within four months through client acquisition, proposals, follow-up, and relationship management.
Founder experience
Parkmatic Systems — hands-on business ownership and technical operations.
Founder · Head of Operations | Mechanical & Vertical Parking Systems
Co-founded and operated Parkmatic Systems, a project-based business focused on the sales, installation, maintenance, and servicing of mechanical and vertical parking systems in the Philippines.
Although the business was lower-volume than a home-service operation, each project demanded significantly more technical and logistical coordination. I worked hands-on across sales, client consultation, quotations, procurement, transportation, site preparation, installation, commissioning, troubleshooting, maintenance, and after-sales support.
Projects involved heavy mechanical equipment weighing several tons, requiring careful coordination of technicians, suppliers, logistics providers, equipment, site requirements, safety, and customer expectations.
End-to-end ownership
Managed projects from prospecting and sales through procurement, delivery, installation, commissioning, maintenance, and customer support.
Technical operations
Participated directly in installation, testing, troubleshooting, repair, and preventive maintenance of mechanical parking equipment.
Technician development
Helped train technicians through months of technical and hands-on preparation, with periodic retraining to maintain installation and maintenance competency.
Heavy-equipment logistics
Coordinated transportation, delivery schedules, manpower, equipment, supplier requirements, and site readiness for multi-ton systems.
Skills & tools
Operations-first skills backed by hands-on experience.
Core skills
Operations ManagementProject CoordinationLogistics ManagementCustomer ServiceCRM ManagementScheduling & DispatchLead QualificationSales SupportB2B SalesInvoicingPayment Follow-upTeam LeadershipVendor CoordinationTechnician TrainingProcess ImprovementSOP DocumentationProblem Solving
Platforms & technical
Housecall ProGoHighLevelLeadConnectorResponsiBidHomeWorks CRMCrewCalGoogle WorkspaceMicrosoft OfficeZoomWordPressHTMLCSSJavaScriptVS CodeGitGitHub
Let’s connect
Need someone who can take ownership of the follow-through?
I’m open to long-term remote Operations VA, operations coordination, customer support, sales-support, and administrative roles across any time zone. My strength is organized follow-through, customer care, and operational execution rather than high-volume cold calling.